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Privacy Policy

Last modified: May 20, 2024

1. Introduction

Welcome to Aide Genie ("we," "our," or "us") ! Aide Genie as a standalone product from AllGenie.ai, it helps to build and customize AI assistants for your websites.

At Aide Genie, we are dedicated to safeguarding your privacy and personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website and utilize our services.

2. What Information We Collect

At Aide Genie, a custom AI assistant builder, we may require website or business owners to submit documents and web links related to their own services. This data is used to train the AI assistant. Additionally, end users of these business owners may request services through the AI assistant built by Aide Genie, during which they may need to provide some personal information to complete the service. For instance, as part of lead collection, we may ask end users to submit their email or phone number.

We collect the following types of information:

Information from Business Owners:

  • Documents and web links related to their services, provided to train the AI assistant.
  • Credentials: We require business owners to provide their work email or connect through a social account like Google.

Information from End Users:

  • Personal Information: When using the AI assistant, end users may be asked to provide personal information such as their name, email address, phone number, contact details, username, and password.
  • Usage Information: We collect non-personal information about interactions with our website and AI assistant, including IP address, browser type, and cookies.

3. How We Collect Information

Aide Genie collects information in the following ways:

From Business Owners:

  • Through the sign-in page, where business owners provide their credentials, such as work email or social connections like Google.
  • Through the form in our dashboard, where business owners can submit documents and web links related to their services.

From End Users:

  • Through the website widget hosted on the business owners' websites. End users provide information by interacting with the chat widget, where they may be asked to submit personal details such as their name, email address, and phone number.

Besides above information you provide manually, we use cookies and similar technologies to gather information about your website interactions.

4. How We Process Information

At Aide Genie, we are committed to ensuring the privacy and security of the information you provide. The processing of information occurs as follows:

For Business Owners:

The information submitted by business owners, including documents, web links, and credentials, is utilized exclusively to customize their AI assistants. This information is treated with the utmost confidentiality and is not disclosed to any third parties.

For End Users:

The information provided by end users through the website widget is securely transmitted to the corresponding business owners. Aide Genie does not store or share this information with any third parties. End users’ data is solely used to facilitate the services requested and ensure a seamless experience with the AI assistant.

5. Analytics

Google: To enhance and optimize the performance of our services, Aide Genie employs Google Analytics. This tool helps us gain valuable insights into user interactions and usage patterns. By analyzing this data, we can better understand user behavior and continuously improve our offerings. For detailed information on how Google collects and processes data, please refer to Google's Privacy Policy.

6. Service Providers

The information collected by Aide Genie is securely stored in one or more databases hosted by reputable third-party service providers located in the United States. These service providers are recognized for their high standards and reliability. They are engaged solely for the purpose of providing cloud storage and retrieval services and do not use or have access to your personal information for any other purposes. We ensure that our service providers adhere to stringent data security measures to protect your information.

7. Data Subject Rights

You have the right to access, correct, or delete your personal information. To exercise these rights or if you have any privacy-related concerns, please contact us at [email protected].

8. Data Storage and Retention

Aide Genie stores your personal data on its secure servers, as well as on the servers of trusted cloud-based database management service providers located in the United States. We retain service data for the duration of your business relationship with Aide Genie and for an appropriate period thereafter. This retention period allows us to analyze the data for operational improvements and to fulfill historical and archiving purposes associated with our services.

Prospect data is maintained until it no longer holds business value, at which point it is systematically purged from Aide Genie's systems. We are committed to upholding your rights regarding personal data. Consequently, any personal data controlled by Aide Genie may be deleted upon verified request from Data Subjects or their authorized agents. This ensures compliance with data protection standards and reinforces our dedication to your privacy.

9. Children's Data

We do not knowingly attempt to solicit or receive information from children. If we are notified personal information from children users are collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

10. Questions, Concerns or Complaints

If you have questions, concerns, complaints, or would like to exercise your rights, please contact us at [email protected].